Faisal Riaz is the current director of Murrayburn Motors (well, the company is about to cease trading to distance itself from the customers it has ripped off)…..he was also the director of Western Motors which is dissolved (where i bought my car from). Never changes his number so easy to locate him on google (07956 448248).
He closed Western Motors a week after I bought my car so the only way I could contact him was to search google for his name as he changed company email and website without telling anyone. Obviously easier than customer service.
He obviously sells cars knowing they have faults and then goes into hiding rather than putting things right. It’s shocking he is allowed to open business after business, dissolving them when too many complaints start to surface. Trading Standards are aware of his history but are unable to act on anything as the companies he has traded with no longer exist. If you come across this gentleman, run for the hills.
My Goal With This Site
Is to get this car dealership to pay for my repair bill so far. I’m probably going to have to shell out more considering the car still won’t start after replacing almost the whole car. Murrayburn Motors/Western Motors Edinburgh whatever they’re called now broke the law by selling a dangerously unsafe vehicle, then claiming it had been independently inspected. Think Faisal Riaz has got away with enough people’s money judging by the scores of reviews you find if you throw his name into google. I’m not being unreasonable and I just don’t like the fact the UK law protects gone-by-night businesses over the consumer.
The UK Law Farce On Dodgey Car Dealerships
One of the main reasons for making this site is because I’m nearly £4k out of pocket with a car that won’t even start. This dealership has blocked my number and ignoring any registered letters I have sent to them. I went to Trading Standards to see about getting the dealership to reimburse repair costs, or refund me for their useless warranty, or even just do anything to attempt to make things right.
To my disgust I found out that in UK law, directors are NOT responsible for their company debt if they dissolve the company. I bought my car when this company was called ‘Western Motors’ (Now dissolved). 2 Weeks after I had got the car, they dissolved the company and reopened an identical company at the same address under the name ‘Murrayburn Motors’ (now also dissolving and becoming Hailes Limited I hear the rumour is). When the director of a company does this it means that now I have no way of getting my money back.
The director laughs all the way to the bank with all the sucker customers money, then dissolves the company, makes a new one, dissolves it. The current director has about 20 or more dissolved companies under his belt all over the UK. If you do some searching on google, you’ll find hundreds if not thousands of out of pocket customers who have no claim on their money as these companies are no longer trading.
The law has failed me and these shady car dealerships know this. I decided to get my own back by creating this site. I’m not making any defamatory statements about the company or the dealership. Just stating the facts, backed up by evidence and they won’t like this as it is perfectly legal thanks to the Freedom of Information act. I may not get my money back (any donations to keep this site maintained will be welcomed however). I will make sure I do everything in my power to make sure these guys don’t rip off half as many people any more. Share this site please.
I bought a Mercedes 2002 coupe in October 2015. It was my first car and with me knowing so little about cars, it was probably not the best idea buying one before I’d passed my test or taken a test drive but hey ho.
I paid for the car along with a £200 warranty which they claimed was an extended warranty, so I assumed was with their garage. Of course it turned out to be a 3rd party warranty that wasn’t worth the paper it was printed on.
They charged me £30 to deliver it and told me it would be in the morning. It didn’t arrive till late at night.
In the week or so after I got a friend who was a mechanic to check over any faults that were glaringly obvious and he found worn wheel bearings etc the usual. I also found the tyres kept going flat every day which I put down to kids bursting them. The passenger door didn’t lock. The lock kept opening and closing rapidly. Boot lock was broken, sunroof was broken but thought yeh fair enough its an old car. Told the dealer to get them repaired. They rarely replied unless I sent hundreds of messages….
The warranty attached was only for a year when I’d paid for 2 so told them to send me the 2 year one….no reply. Told them the car had faults…..no reply. Mailed and mailed and mailed till
They weren’t interested in coming to pick the car up, instead told me to drop it in Broxburn (20 miles away)
Had to put a space saver tyre on because the tyre was burst. I got my mechanic friend to drop the car at their garage with a list of the faults wed come across. The list wasn’t complete but Murrayburn Motors state on their site that all cars are independently expected , so figured they’d have caught most of the faults. This is obviously a complete lie. Anyway, dropped the car in. They went quiet so emailed them the next week to ask how it was getting on…..
Ok cool. Another week passed. Emailed again….
(Obviously locks are like white truffles these days it seems)
Just enough time for my warranty with them to run out. When they eventually told me the car was ready, after me hounding them for weeks, we had to pick the car up again. Got it back to mine and there had been no repairs done. They had just taken the spring out the passenger door. Also realised at this point that the alloys were so corroded they were letting the tyres go flat every day. Murrayburn must have been well aware of this fault as I had to pump the tyres every day or they’d be flat. I hadn’t received my £200 warranty yet either.
Hounded them for it
And again, and again, and again……
And again (December 16th 2015)
(Nearly 2 months and you’re still waiting? aye ok mate. Refused to refund me completely)
Still no warranty. Christmas came and went till….
How can it be in the post again? and this is January btw….and how come it was ‘attached to the email’ months ago but now he can’t push a button. Obviously forgets what he says in previous emails. Apparently he was very prompt with his replies even tho he had to say sorry at the start of every one for how late it was……
Eventually got it (BY EMAIL, AFTER SAYING IT WAS IN THE POST) on the 6th of January 2016 (Bought the car on the 16th October 2015)
This was when they explained that the warranty won’t cover the faults and I should have told them about it in the first 4 weeks. They claim this is wear and tear. The car hasn’t driven 600 miles since I got it from them so this is absolute nonsense. They held onto the car for that long they could throw the wear and tear issue at me. I told them about the consumer law as they don’t seem to know it. They botched the repair so should have refunded me right away, but they weren’t interested in doing the right thing….
(Basically their logic is that, the car is old so you should expect it to be completely broken when we sell it at a ridiculously overinflated price)
Momentum didn’t cover anything and the faults are mainly mechanical so got back in touch with Faisal Riaz (The director behind most if not all of the dissolved car dealerships that have been located at 50 Murrayburn Road so far) and he just ignored my letters and phone calls. Obviously, he’s dissolved the company I bought from (Western Motors) so now is laughing all the way to the bank. I realise I probably won’t get my money back now or the repairs paid for. The car is dead and won’t even start now.
Most people just accept they’ve been had but when you know how to make a website and rank it, then the joke’s really on you. I’ve nothing left to lose by putting this site up to ensure he doesn’t rip any more people off. I’m not here for revenge or anything. I just want the repairs paid for. If Faisal Riaz wants to do the decent thing and remove himself any more embarassment, he can buy this site for the repair bill cost of £1500 (Still have receipts) so I can buy the SAME model off a PRIVATE seller that actually works. If not, fair enough. This site will remain and will continue to be updated with any of his future ‘businesses’.